Last updated: April 20, 2024

vivo (collectively, "we", "us", or "our") is the provider of vivo Community (referred to as "this Service") and the organization responsible for the personal data processed with respect to this Service. We care about your privacy and think it is important that you know why and how we process your personal data. In this vivo Community Privacy Terms (referred to as "this Terms"), we therefore cover the following content:

1. 1. Collection and Processing: What data we collect and how we use it?
2. 2. Storage: How we store your data?
3. 3. Sharing and Transfer: How we share or transfer your data?
4. 4. Your Rights: Your rights and options with respect to your data.
5. 5. Contact Us: How to contact us?

Please read this Terms carefully and make sure that you have understood our practices regarding your personal data before you give your consent and start using this Service.

You are not obliged to consent to the processing of your data with respect to this Service, but please be aware of the following: IF YOU DO NOT AGREE TO THIS TERMS OR IF YOU WITHDRAW YOUR CONSENT, YOU WILL NOT BE ABLE TO USE THIS SERVICE.

The service is not for minors. You shall not use the Service or accept relevant agreements and terms without the consent of your parent or other guardians in the case that you are a minor or you do not have the full capacity for civil conduct in accordance with the law of your region. If you find or suspect that there is any data processing regarding your personal data without the consent of your guardians, or you would like to exercise one of your rights under applicable data protection and privacy laws, please let us know using the contact details set out below.

1. Collection and Processing

Data and purposes

When you log in to the Service with your account, we will process your account-related information (account ID, profile photo).

After you log in, we will display your community ID (User ID), profile photo, points, and your voluntarily provided community nickname, gender, birthday, and other information on your homepage. You can manage your profile on the homepage according to the community rules. When you modify the information on your homepage, data stored in the server will also change accordingly.

After you log in, you can earn points by completing community tasks and redeem your points for gifts. In order to provide you with points-related features such as points querying, redeeming, and deducting, we will collect your account ID, nickname, profile photo, points details and order history. When you redeem your points for gifts, in order to verify your identity, we will collect your account ID, IP address, and other basic device information (such as device identifiers, model, operating system information, browser information, etc.).

In order to provide you with the message reminder feature, we will collect your account ID and message status to remind you that there are unread messages.

When you post, comment, and like in the Community, we will collect relevant information (including your edited text and uploaded pictures) and display it publicly. Meanwhile, we will use and display your community nickname, profile photo, and device model. When you try to @ someone, we will collect the nickname you entered to query the corresponding account ID and return the result to you.

Please kindly note that in order to meet legal requirements, we will review your content in accordance with the community rules. Posts or comments that violate relevant regulations will be not publicly displayed.

Because the content you post will be publicly displayed, if it contains personal data, it may bring you some risks. Therefore, we recommend that you disclose your personal data with caution.

When you use the Search feature, we will collect your search keywords to match with content or community nickname and return search results.

Our official team may post and hold some events in the Community. If registration for such events requires the collection and processing of additional personal data about you, we will provide you with the appropriate privacy terms when you register for the event.

When you take part in a Voting, we will collect your account ID and the options you voted for to count the number and percentage of votes for each option and display the results publicly. However, we will not publicly display which option you voted for.

When you provide feedback on the Support page, we will collect your device model, the frequency and type of problems, then display them publicly.

If you have enabled the Email notification feature, we will use your email address we collect to send you news about events, contests, new features, etc. via email. You may choose to disable this feature at any time by going to HomePage> My Profile > Email notification.

Some of the above features may not be available to you due to different countries/regions and software versions. Features supported by this Service are subject to availability. Please kindly note that we will only process data described under the feature which you enabled or you are using.

We process the data for the above purposes upon your consent to these Terms. However, other legal bases may be applicable on certain occasions as stated in Section 2 of our Privacy Policy.

Security:

We care about protecting your personal data. We have put in place appropriate security measures, including but not limited to encryption and anonymization techniques, which are designed to protect your personal data from unauthorized use, damage, or loss. We will do our best to protect your personal data. If you suspect any unauthorized use, damage, or loss of your personal data, please let us know immediately by the contact details set out below.

2. Storage

Period:

We will retain your personal data collected by us for the period necessary for the above purposes of processing, or as required by you, or applicable laws. Meanwhile, we will retain:

• Personal data related to the exercise of data subject rights, consent records, and customer interaction records for up to five (5) years from the last interaction.
• Data backups and logs processed for security purpose for up to six (6) months from the date they were created.

Once the retention period expires, we will delete or anonymise your personal data in due time, unless otherwise required by applicable laws and regulations.

Location:

To provide the same level of data protection as that of the user's country/region and respond to users' requests more efficiently, the location where data is stored varies for users in different countries/regions. Please refer to the Storage and International Transfer section in our Privacy Policy to find out where your personal data is stored.

3. Sharing and Transfer

We will process your data ourselves, or by use of our affiliated companies, or service providers who act on our behalf. In order to review your content in accordance with applicable laws, your community nickname, profile photo and the content you submit for posting (including your edited text, uploaded pictures and videos) will be transferred to the following third-party service provider(s): SHUMEI TECHNOLOGY PTE. LTD. (for users in India) and NETEASE(HANGZHOU) NETWORK CO., LTD. (for users outside India) after being encrypted. The aforementioned review service providers will process data on servers located in Singapore. Please be aware that we have signed a data protection agreement with the aforementioned service provider(s) and they will provide protection for your data at a standard that is no less than ours. Besides, we will only share your data when required in response to a legal process or request from a competent authority according to applicable laws.

Since we operate internationally, and to make it possible for you to use our product worldwide, your personal data may be transferred to or accessed by entities located in other countries/regions. We comply with laws on the transfer of personal data between countries/regions to ensure your data is protected, wherever it may be.

4. Your Rights

You have various rights with respect to the data which we hold about you.

Rights:

To exercise your rights (such as withdrawal of consent, rectification, erasure, restriction of processing, objection, or data portability, depending on applicable data protection laws), please contact us by the contact details set out below.

Complaint:

You have the right to lodge a complaint with a supervisory authority.

5. Contact Us

If you have any questions about these Terms or our processing of your personal data, if you need to report a problem or contact our Data Protection Officer, or if you would like to exercise one of your rights under data protection and privacy laws, please tap here. We will seek to deal with your request without undue delay and within any time limits provided for in applicable data protection laws.

We reserve the right to update this Terms at any time. This Terms may be updated from time to time. We will notify you via an appropriate method of any significant changes. All the practices mentioned in this Terms will be performed in accordance with our Privacy Policy , from which you may also find more details about our practices.