I just bought a dress I had my eye on, and when it arrived, it was absolutely stunning. Sadly, there were a few beads missing, and I simply wanted them to give me some so I could replace them since I didn't want to send it back because I liked it so much. They were quite sorry and handed me a coupon even though they couldn't replace the beads. Never before have I had such wonderful service. They were incredibly helpful and friendly. I can't praise them enough. To guarantee the safety of both the employees and the products at this challenging period, additional regulations are being applied to the operation of the factories and warehouses.

Hence, processing will take longer than previously. To prepare your items, do rigorous quality-control checks, thoroughly disinfect, and carefully package them, we require an additional 1-3 working days. Please be patient as our system will send you notice emails as soon as your package is declared to be shipped out. We value your thoughtful understanding. Please join us in prayer for a swift and safe resolution to this tragedy. Processing Period We typically require 3 to 8 business days to prepare your items before mailing your purchase. Apart from shipment time is the processing time. Please take notice that a limited percentage of orders can still require 7–10 business days, depending on supply levels.

Please use our website's customer service department and let them know the item(s) and why you want to return them. Please repackage the returned item(s) in their original packaging after obtaining our return instructions. Deliver your parcel to the neighbourhood post office. The majority of returns are handled within a few business days of receiving your shipment.

Return Requirements

If you need to return or exchange an item, please get in touch with us within 30 days after delivery. You have 30 days to decide if an item is appropriate for you. Bodysuits, lingerie, swimwear, jewellery, pants, event and party supplies, DIY goods, pet supplies, beauty products and accessories are among the things that cannot be exchanged or returned (except scarves, bags). Items being returned must be unopened and in their original packaging. Any item that has been used, damaged, washed, or changed in any way is not acceptable for return. Free gifts and anything marked "non-returnable" cannot be exchanged or returned.

Unless expressly stated in writing to be solid for a certain amount of time, all orders are subject to formal pricing verification by approved Our Company staff. Shipping of the products without a documented price confirmation does not signify approval of the order's pricing. Without giving notice, our firm maintains the right to substitute a different product of comparable kind, quality, and functionality. When the buyer asks a quote, if such request is made, or, if no request for a quote was made, and the customer places an order with the Our Company, the buyer must expressly state that no substitution is permitted if the buyer would not accept a substitute.

Unless otherwise specified in a written quotation or written sales acceptance issued or validated by an officer or other authorised staff of Our Company, prices indicated, including any shipping costs, are valid for 10 days only. A price that has been identified as firm for a set period of time may be revoked by Our Company if it is done so in writing and addressed to the Buyer before Our Company receives a written acceptance of the price. Every delivery and pricing is FOB shipping places. In the event that government rules result in selling prices that are lower than quoted pricing, Our Business has the right to cancel orders.

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