Hey vivoicers,

Your Loyalty, Now Rewarded

We're excited to roll out a new benefit for every member of the vivo family — the Member Privileges Program, a tiered rewards system designed to give you more value, more convenience, and more recognition the longer you stay with us.

Whether you're a first-time vivo buyer or a loyal multi-device owner, this program ensures your association with the brand is rewarded with real, usable service benefits — not just points sitting in an app. Here's everything you need to know.

How It Works: Earn EXP, Unlock Tiers

The program runs on an EXP points system. The more you engage with vivo the higher your tier — and the better your privileges.

How to Earn EXP Reward

Your cumulative EXP determines which of the three tiers you belong to:

Tiers aren't a one-time badge — they reflect your ongoing engagement, so the more active you are in the ecosystem, the faster you climb.

What You Get: Tier-Wise Privileges

Note: Please find attached the Experience Points corresponding to each phone model for you review here 

In short: every member — regardless of tier — gets core service support (maintenance, assessment, loaner phones, ROM support). As you move up to Silver and Gold, you unlock faster service (priority tokens), more free consumables, repair discounts, and even doorstep service. 

Experience points will be credited to the account on which the device (models launched after 2022) is first registered. No retroactive XP will be awarded for older models. 

Why This Matters:

• No cost to join — registering your account alone gets you 1,500 EXP to start.
• Rewards everyday engagement — simply signing into the Store daily adds up over time.
• Real service value — these aren't just discounts, they're tangible after-sales benefits (loaner phones, doorstep service, free protectors/cases) that address genuine ownership pain points.
• Built for the long term — the more devices you buy and the more active you are, the more the program gives back.

How to Get Started:

1. Open the vivo Store app. 
2. Sign in / register your account (instant 1,500 EXP).
3. Make your EXP count by signing in daily and staying active.
4. Track your tier progress and redeem privileges directly from your member profile.

Got questions about how EXP is calculated, which service centers support doorstep service, or how existing members' purchase history counts toward EXP? Drop them below — we'll get you answers.